Customer Service Specialist – Software –SaaS – Cyber Security – Yorkshire

Fluid Recruitment

Customer Service Specialist – Software –SaaS – Cyber Security – Yorkshire
 
Location: Yorkshire (Leeds, Bradford, Halifax, Huddersfield, Wakefield)
Salary: £18,000  
Benefits: Pension, death in service
Company: Software Vendor
Role: Customer Service Specialist
Technology: Software, SaaS, Web Security, Email Security, Firewalls
 

My client is an award-winning software vendor with offices throughout the UK. They also have a presence across North America and the APAC region, along with partner network spanning over 50 countries across the globe. This is a young and vibrant company which is going through an exciting growth phase and has experienced 40% growth year on year since 2008.

They provide a number products and services that protect organisations online resources from potential attacks and ensure ongoing productivity. Solutions include Web Filtering, Firewalls, Web Security, Anti-Malware, Intrusion Detection and Unified Threat Management. Their customer base includes organisations within the education, government, health and commercial sectors.

They are now recruiting for a Customer Service Specialist to ensure customers are regularly contacted and any potential concerns or issues are identified, so they can be escalated and addressed. The company prides itself on its high customer retention rate and this role is fundamental to maintaining this.

You will be dealing with a customer base of well over 1000 accounts, within the private and public sectors, so high activity, a methodical approach and experience of working in a customer service environment are important requirements.

You can expect a starting salary in the region of £18,000 along with a company pension, death in service, regular company socials, flexible working hours and a number of other initiatives.

If you feel you have the skills outlined above and would like to apply, then please send your CV and a covering letter through to mark@fluidrecruitment.co.uk
 

Customer Service Specialist – Software –SaaS – Cyber Security – Yorkshire
 
Location: Yorkshire (Leeds, Bradford, Halifax, Huddersfield, Wakefield)
Salary: £18,000  
Benefits: Pension, death in service
Company: Software Vendor
Role: Customer Service Specialist
Technology: Software, SaaS, Web Security, Email Security, Firewalls
 

PLEASE NOTE: Due to the high volume of applications we receive, we are not always able to respond to unsuccessful candidates and apologise for any inconvenience this may cause.

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